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This book addresses the needs of today’s organizations, which are under a great deal of pressure to improve performance and achieve competitive advantage.
The model provides a ‘common language’ between organizations, which is particularly useful when comparing or developing customer/supplier relationships and the supply chain.
The book also explains how a range of standards, such as those on quality, environment and health safety can be integrated and enhanced by using the excellence model.
This approach will help in achieving continuous improvement and in harmonizing the requirements of all stakeholders in the organization.
The business case
Standards – A process benchmark
The need for continual improvement – ‘Beyond the badge’
Challenging assumptions – How well do the processes work?
The need for process analysis
Models for assessing an organization
The Excellence Model
Conducting an assessment
Performance of the organization
Comparisons with the best – Benchmarking
Each volume is written by an acknowledged expert in the field. The series editor is David Smith of IMS Risk Solutions Ltd, who has been involved in writing management system standards since the early 1990s and is himself the author of a number of BSI books on the subject.
The Integrated Management Systems (IMS) series of books provides practical guidance and advice on integrating the systems operating within an organization. The IMS series provides a framework into which additional management systems can be incorporated.