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BIP 2010:2004

IMS: The excellence model. Integrated management systems series

IMS: The Excellence Model (Integrated Management Systems Series)

John M Kelly

This book addresses the needs of today’s organizations, which are under a great deal of pressure to improve performance and achieve competitive advantage.

The model provides a ‘common language’ between organizations, which is particularly useful when comparing or developing customer/supplier relationships and the supply chain.

The book also explains how a range of standards, such as those on quality, environment and health safety can be integrated and enhanced by using the excellence model.

This approach will help in achieving continuous improvement and in harmonizing the requirements of all stakeholders in the organization.

Contents of this IMS book include:

Introduction

  • European Foundation for Quality Management (EFQM)
  • British Quality Foundation (BQF)
  • The Excellence Model

The business case

  • Focus on the customer
  • The continual improvement approach
  • Examining the costs of quality

Standards – A process benchmark

  • The range of standards and their applicability

The need for continual improvement – ‘Beyond the badge’

  • What is quality?
  • Quality management
  • Some basic principles of Total Quality Management (TQM)
  • The learning organization

Challenging assumptions – How well do the processes work?

  • Processes
  • Creating a process culture
  • Summary

Process measurement

  • Measurement
  • Is the organization making progress?
  • Critical Success Factors (CSFs)

The need for process analysis

  • What is process analysis?

Models for assessing an organization

  • The Excellence Model
  • The Malcolm Baldrige Award
  • The Balanced Scorecard

The Excellence Model

  • The scoring process

Conducting an assessment

  • Self-assessment
  • Award simulation
  • Third-party assessment
  • Award assessments

Performance of the organization

  • SMART objectives
  • Performance measures
  • Linkages to an IMS
  • Link for system integration

Comparisons with the best – Benchmarking

  • Improvement in the organization and benchmarking
  • Types of benchmarking
  • A brief history of benchmarking
  • Identifying best practice
  • Barriers to progress in benchmarking
  • Getting started

Summary

  • Common elements of quality, environmental
  • OH&S systems and the Excellence Model

References

Each volume is written by an acknowledged expert in the field. The series editor is David Smith of IMS Risk Solutions Ltd, who has been involved in writing management system standards since the early 1990s and is himself the author of a number of BSI books on the subject.

The Integrated Management Systems (IMS) series

The Integrated Management Systems (IMS) series of books provides practical guidance and advice on integrating the systems operating within an organization. The IMS series provides a framework into which additional management systems can be incorporated.

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